Save the Children Canada is a member of Save the Children International, a federation that works in more than 120 countries worldwide delivering programs focused on health and nutrition, education, child protection, child poverty, humanitarian response, and child rights governance. As the world’s leading independent organization for children, Save the Children’s vision is a world in which every child attains the right to survival, protection, development, and participation.

Position Title: IT Administrator Status (FT/PT/Contract): Maternity Leave
Department: Finance & Operations Job Level Classification: II
Reporting to: Manager, IT Bargaining Unit (Y/N): Y
Location: Toronto People Manager (Y*/N): N
Revision Date: 19/07/2016 *Number of Reports: N/A

 

Primary Job Purpose

This position is responsible for providing technical assistance and support related to Network, computer systems, hardware and software at Save the Children Canada.  The IT Administrator works with the Manager, Information Technology to ensure smooth delivery of technology services and efficient operations of Information and Communication systems and infrastructure.

Responsibilities

 

  Responsibilities Time %
1. Helpdesk End User Support and Training

  • Provide technical assistance and support for queries and issues related to network, computer systems, software and hardware.
  • Respond to queries either in person, via email or over the phone
  • Administer phone/ticket escalation processes to ensure free flowing escalation and information within the organization.
  • Responsible for onboarding and offboarding employees including workstation set up, ID addition and removals, IT orientation
  • Determine root cause of issues and identify mitigating strategies and plans.
  • In accordance with SCI and SCC standard operating procedures, maintain catalogue and provide end user training for core SCC systems and software
  • Adapt and/or develop training materials as required
  • Train end users
  • Support continuous improvement projects and initiatives to reduce cost and improve quality
 50%
2. Asset Management, IT Systems Support and Compliance

  • Support Manager, IT in conducting audits to monitor internet usage to comply to Child Safeguarding policies and standards
  • Provide first level of support for local area voice and data network (LAN)
  • Administrator of Office365 email and related systems
  • Support Manager, IT to manage ICT assets including:
    •  Physical inventory of systems and equipment
    • Scheduling upgrades and security backups of hardware and software systems;
    • Installation and testing new programs
    • Updated anti-virus software, print services and email provision;
    • Ensure adherence to software licensing laws
  • Data Management and Security
  • Under the guidance of the Manager, IT, implement data management, security, and storage solutions
 40%
3. Telephony Administration and Office Equipment Maintenance

  • Administrator for telephony systems, including telephone extension mapping and IVR routing maintenance; updating master phone list and directories
  • Responsible for maintaining working order of telephone services including conference call services, toll free numbers, and mobile phone assignment
  • Ensure working order of photocopier and fax equipment, including updating employee directories
 10%

 Qualifications and Experience

  • College diploma in Technology or Computer Science
  • 2 – 5 years’ related experience
  • Proven working experience in providing help desk support
  • Sound project management expertise in all aspects of information technology
  • Experience applying information technology policies, practices and procedures

Competencies, Skills and Behaviours

  • Strong customer-service orientation and demonstrated customer service
  • Planning and administrative skills to manage service requests for systems support
  • Ability to coordinate a variety of activities, meet deadlines, work independently, make decisions, and initiate actions
  • Working knowledge of Windows, Active Directory, MS SQL, Exchange, SharePoint, MS Office 365, debugging tools, file sharing, system permissions, firewalls, CISCO Router/Firewalls and EMC SAN.
  • Analytical and problem solving skills
  • Excellent interpersonal skills to work with employees, external visitors, and vendors, demonstrating positive, cheerful demeanor through email, telephone and in-person communication
  • Good written and verbal English communications skills with proper grammar and spelling
  • Demonstrated ability to learn new processes, tools and other relevant information quickly, with proven ability to apply learning

 Other Requirements

  • Adhere to Save the Children’s Child Safeguarding policy and protocols
  • Police check vulnerable sector screening

OUR VALUES IN PRACTICE

 Accountability:

  • Holds oneself accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
  • Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

 Ambition:

  • Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
  • Widely shares their personal vision for Save the Children, engages and motivates others
  • Future orientated, thinks strategically

Collaboration:

  • Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
  • Values diversity, sees it as a source of competitive strength
  • Approachable, good listener, easy to talk to

Creativity:

  • Develops and encourages new and innovative solutions
  • Willing to take disciplined risks

Integrity:

  • Honest, encourages openness and transparency

 

If you are interested in this position, please e-mail a letter of application and a resume by Friday, July 29th 2016 to jobs@savethechildren.ca with Subject heading “ IT Administrator-Mat Leave Contract”. We thank all applicants for their interest, however, only those selected for an interview will be contacted.